At one point a young man approached me and said: ‘Why you here?’ I often consider this question to be profound but, in this case, it was quite practical as I was the only spectator and likely the only ‘white dude’ for a hundred miles. I replied in mandarin who my wife was and he stared back and shrugged before returning to his game.
On this topic I am still a student. I learn something every time I attend a seminar on this topic and from colleagues that I work with. What I can share as my own governance rule is that you must breathe the same air as your management and employees in order to understand workplace culture.
An exaggerated traditional governance model where you only interact with the ‘one employee, the CEO, won’t let you breathe the same air with employees in the workplace. Nor will outside consultants and employee surveys tell you if staff say ‘good morning’ when they pass in the hallway. All this matters because I believe everyone deserves a good place to work, and because we can’t achieve our goals with a bad workplace culture.
Check out my website at http://frankleonard.ca/ for information on Local Government and Consulting