ADAM OLSEN: Layers of “this is how we have always done it” insulates us from the peril of having to think about "how we can do it better?" Or even, "who do we serve?"
This old stone building resists change. The
physical manifestation of government, the people's house on Belleville St. in
Victoria, is a metaphor.
The emergence of three Greens is shocking on its
own. Three MLA's negotiating a pathway through a tied house, is exceptionally
unusual. The seat count in this place has not been so close in decades.
A majority here is the norm. And, it provides
comfort for the status quo to prevail. Layers of "this is how we have
always done it" insulates us from the peril of having to think about
"how we can do it better?" Or even, "who do we serve?"
Perhaps, that is why my first few months in this
place was so chaotic. Everyone speculating about how unstable it is. Not
because it is any less stable, none of us love elections, but because it was
unusual, uncomfortable, and different.
Far too much resistance
There is so much resistance holding us back ... take
ride-hailing as one example.
Both sides of the
British Columbia political establishment, (because up until recently we have
accepted that there are only two sides to any debate in this province) blocked
ride-hailing. No doubt, we saw how the disruption can cause other social,
economic and environmental issues. But, none of those are reasons to entirely
block ride-hailing.
This is how the bread has been buttered. It is what
we know, and it's worked well for electing the establishment. Thus, change is
resisted. And, all sorts of red herring arguments are constructed to preserve
business-as-usual.
So, what is the result of our rigidity? It permits
poor practices to persist. And, it closes minds to the potential of adopting
good, or best, practices that other jurisdictions have embraced, and we can use
to improve.
We need to be more flexible, and more agile. We
need to ask, and answer, the question about who we serve. Is it our own
political career? The political banner we fly? Or, the public interest?
Starbucks is one minor tweak from removing the
barista from the Americano. McDonald's is encouraging touch screen ordering,
rather than hiring and training our kids how to interact professionally with
humans and deliver exceptional customer service like they did for me when I was
fifteen.
The result of this is we are losing.
We are losing because we have let this disruption,
removing the human face from service, go ahead of a healthy conversation about
the cost to society of automation, and how we make up for the challenges this
is causing us.
Any thoughts on this?
Adam Olsen is the Member of the Legislative
Assembly of British Columbia for Saanich North and the Islands
Born in Victoria, BC in 1976, Adam has lived,
worked and played his entire life on the Saanich Peninsula.
He is a member of Tsartlip First Nation (W̱JOȽEȽP), where he and his wife, Emily, are raising their
two children, Silas and Ella
Email Address: Adam.Olsen.MLA@leg.bc.ca
Email Address: Adam.Olsen.MLA@leg.bc.ca
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